lucky draw Privacy Policy

This page describes what we collect when you use lucky draw and how we keep that data protected.

We at lucky draw take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or interact with our live football and casino games, we collect certain information. This policy explains what we do with that data, who may access it, and what rights you have.

Our commitment is straightforward: we use your information only to run our platform, process your transactions, prevent fraud, and comply with applicable law. We do not sell your data to third parties for marketing purposes.

What we collect on lucky draw

We collect several categories of information. When you register, we ask for your name, email address, phone number, and date of birth. We verify your identity by requesting a copy of your ID document — this is a legal requirement to prevent fraud and money laundering.

When you make a deposit, we record the amount, payment method (whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account), and the timestamp. We also log your IP address and device type so we can detect suspicious activity and keep your account secure.

We track your gaming activity — which games you play, your bets, your wins and losses — so we can calculate your account balance and process withdrawals accurately. This information stays on our servers and is not shared with game providers unless necessary to settle a dispute.

Note: We do not collect your banking credentials directly. Payment processors handle your card or account details on their own secure servers.

How we use your data

Your email and phone number are used to send you account notifications — login alerts, deposit confirmations, withdrawal status updates, and occasionally promotional offers (which you can opt out of at any time). We never sell these contact details to third parties.

Your verification documents and personal details are kept in encrypted form on our servers. Our compliance team reviews them to confirm you are who you say you are and that you meet our eligibility requirements. Once verified, those documents are stored securely and accessed only if we need to investigate a transaction or respond to a legal inquiry.

We analyse your gaming patterns — not to predict your losses or profits, but to detect fraud. If we notice unusual withdrawal activity or account access from a new country, we may ask you to verify your identity again. This protects you from account takeover.

Our customer support team may see a limited view of your account — your name, email, recent deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank transfer history — so they can help you with balance questions or payment issues. Support staff sign confidentiality agreements.

Third-party partners on lucky draw

We use external vendors to run our platform. Our payment processors — including online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateway operators, and mobile banking, local payment, online payment, e-wallet virtual-account providers — receive only the information they need to complete your transaction. They have their own privacy policies, and we recommend you read them.

Our servers are hosted by a third-party data centre, which means your account information may be stored outside your country. We ensure our hosting partner meets international data-protection standards and is bound by contract to keep your data confidential.

We work with live-casino providers who run our blackjack, roulette, baccarat, and Dragon Tiger tables. When you play, the provider receives only your account ID and bet information — not your personal name or payment details.

Your rights with lucky draw

You have the right to ask us what data we hold about you. Contact our support team with a formal request, and we will provide a copy of your information within days.

You may request that we correct inaccurate data — for example, if your registered phone number is wrong, we will update it. If you no longer want your account, you may request account closure; we will delete your personal information after a standard retention period (typically several months to comply with tax law).

If you believe we have misused your data, you have the right to lodge a complaint with your local data-protection authority. We cooperate fully with such inquiries.

Verification: We keep your ID copy and proof of address on file to confirm eligibility and prevent fraud.
Deposits & Withdrawals: Payment records are retained for at least five years to comply with tax and anti-money-laundering regulations.
Account Activity: We keep a log of your login, bets, and transactions for two years so you can review your history and we can settle disputes.

Cookies and tracking

When you visit lucky draw, we place small files called cookies on your device. These cookies remember your login session so you do not have to re-enter your password every time. They also let us track which pages you visit, so we can improve our website and fix bugs faster.

You can disable cookies in your browser settings, but doing so may prevent you from logging in or playing our games smoothly. We do not use cookies to track you across other websites.

Security practices

We encrypt all communication between your device and our servers using industry-standard TLS security. This means your login credentials, account balance, and payment information are not visible to anyone snooping on your internet connection.

We do not store your full credit-card number or bank account number. Payment processors handle those details directly, and we store only a reference token.

Our team receives regular security training. We conduct periodic audits to check for vulnerabilities. If we discover a breach, we will notify you by email within a legally required timeframe.

Jurisdiction and legal compliance

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

We may disclose your data if required by a court order, government agency, or law-enforcement request. We will attempt to notify you of such requests unless legally forbidden to do so.

Contact and changes

If you have questions about this policy or wish to exercise your privacy rights, contact our support team via email or the in-app messaging system. We will respond within five working days.

We may update this policy from time to time. We will announce material changes on the platform at least two weeks before they take effect. Your continued use of lucky draw after that date means you accept the new policy.

This policy applies to all users of lucky draw, regardless of whether you access the platform via web or mobile app, and whether you play football matches, live-casino tables, or slot games. Thank you for trusting us with your information.